Terms and Conditions

TERMS & CONDITIONS

• • “AL MUSTDAMA FRESH JUICE & SOFT DRINKS PREPARING L.L.C” maintains the https://sproutedcarrot.com/ Website (“Site”).

• • “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

• • ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’

• • ‘’We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’

• • ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’

• • ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
  • ‘’User is responsible for maintaining the confidentiality of his account’’

PAYMENT CONFIRMATION (for Services) –

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

• Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

Policy summary

• Orders placed before 2pm are normally delivered on the next day for most Emirates.
• We do not deliver on Fridays so orders placed before 2pm on Thursday will be scheduled for Saturday, orders placed after 2pm will be scheduled for Sunday.
• If you have selected fresh products, please allow more time for delivery (see the section below).
• Delivery is AED 25, free on orders over AED 225.
• Our customer deliveries are handled by Transcorp.

Delivery scheduling

• You will be prompted to choose a delivery time and date at check out.
• Please ensure you choose a delivery window where you will definitely be available as we are charged for rescheduled deliveries.
• For example, if you have chosen 9am to 1pm, please ensure that someone will be available during this time.

Order changes

• Changes are permitted but may incur additional charges.
• Any changes made on the day of delivery (same day) will be subject to an additional late notice change fee of AED 10. If you give us at least one day’s notice, any changes will be free of charge.
• If you’d like to make any last minute changes to your delivery time please call @ 0527610324.
• For any other queries please contact us on WhatsApp (0527610324)

Cash on delivery

• We do offer a COD service, however, we need to charge a handling fee of AED 10.
• Where possible, please pay by online as it is the best option for us and it will make things slightly cheaper for you.
• At check out, please ensure you select the correct delivery option:

Return & exchange policy

Because most of our items are perishable, we can only offer returns on items within same day of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To request a refund, please email us at [email protected] and we will respond within 48 hours.

We do not offer returns if:

• You ordered more than 24 hrs ago
• The product has been opened
• You decided that you did not like the item after opening

Refund process

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

This is applicable if you decide that a refund is best for you as opposed to an exchange.
If you used our Cash On Delivery service, we will arrange an appropriate time for collection of goods.

If you paid by online, we will arrange for the collection of your item at a time and location suitable to you.

Once your return is received at our office and inspected, we will send you an email to notify you that we have received your returned item and to notify you of the approval or rejection of your refund. Your payment will be returned within 14 days from the date of the approval.

We are a manufacturing company and do not guarantee any weight loss. Weight loss is completely dependent on one’s own body type. There are no refunds for any weight loss that did not happen.

CANCELLATION POLICY

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Shipping

If the issue with your item is our responsibility, we will cover the cost of shipping, otherwise we would kindly accept that shipping is covered by you.

If the issue with your item is our responsibility, we will cover the cost of shipping, otherwise we would kindly accept that shipping is covered by you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at
Goorganicme
[Re: Privacy Compliance Officer]
Green Community, 124606 Dubai, United Arab Emirates